GoNerds — Grievance Redressal Policy

Last updated: 15 July 2026

1. Purpose and scope

GoNerds (operated by GoNerds Technologies) is committed to handling complaints fairly and promptly. This policy explains how you can raise a grievance about the GoNerds app or gonerds.in website (the "Service") and how we will respond. It is published in compliance with the IT Rules, 2021 and supports the grievance‑redressal rights under the DPDP Act and applicable consumer law.

This policy covers grievances about, for example: content that violates our Acceptable Use Policy or the law; privacy or personal‑data concerns; child‑safety concerns; intellectual‑property infringement; advertising; account or technical issues; and any breach of our Terms.

2. Grievance Officer

In accordance with the IT Rules, 2021 and the DPDP Act, we have appointed a Grievance Officer:

The Grievance Officer is an employee/representative of GoNerds and is resident in India.

3. How to file a grievance

Send your complaint to grievance@gonerds.in (or by post to the address above). To help us act quickly, please include:

• your name and contact details;
• a clear description of the issue and what you would like us to do;
• the relevant URL, screen, profile, or content reference;
• if it concerns content, why you believe it is unlawful or violates our policies; and
• for data/privacy requests, enough detail for us to verify your identity (and, for a request about a minor, your relationship to that minor).

A complaint must be made in good faith. You may need to verify your identity before we act on requests involving personal data.

4. Our response timelines

We follow the timelines required by law:

• Acknowledgement: we will acknowledge your complaint within 24 hours of receipt.
• Resolution: we will resolve the complaint within 15 days of receipt (or sooner where the law requires).
• Urgent content (priority): complaints about content that exposes a person's private/intimate imagery, impersonation, or similar serious harms will be acted on within 24 hours.
• Child‑safety: complaints involving the safety of a child or any child sexual abuse material are treated as highest priority, actioned immediately, and reported to the appropriate authorities as required by law.
• Data‑protection grievances (DPDP Act): we will respond within the period required under the DPDP Act and its rules.

If we need more time or information for a complex matter, we will tell you and keep you updated.

5. Escalation

If you are not satisfied with our response, you may escalate:

• Grievance Appellate Committee (India, IT Rules 2021): for content‑related grievances, you may appeal to the relevant Grievance Appellate Committee within the time allowed by law.
• Data Protection Board of India (DPDP Act): for personal‑data grievances, after first raising the matter with our Grievance Officer.
• Consumer forums / other authorities: you may also pursue remedies available under applicable consumer‑protection or data‑protection law in your jurisdiction (for EU/UK users, your local supervisory authority).

6. Child‑safety priority

Because the Service is used by children, any report involving a child's safety, exploitation, or exposure of a child's personal information is escalated immediately, handled by senior personnel, and — where required — reported to law‑enforcement and child‑protection authorities. Please mark such reports "CHILD SAFETY" in the subject line, or email abuse@gonerds.in.

7. Abuse of the grievance process

We may decline to act on complaints that are frivolous, vexatious, made in bad faith, or that are duplicative of matters already resolved, and we may limit repeated abusive submissions.

8. Changes to this policy

We may update this policy, including the Grievance Officer's details, from time to time. The current version, with up‑to‑date contact details, will always be available on the Service.

Contact: grievance@gonerds.in · GoNerds Technologies, Koramangala, Bengaluru