Delete Your GoNerds Account & Data

Last updated: 15 July 2026

This page tells you how to delete your GoNerds account, an individual learner/child profile, and the personal data associated with them — operated by GoNerds Technologies.

Quick summary

  • You can delete the whole account or a single learner profile, either in the app or by emailing us.
  • Deleting removes the personal data we hold for that account/profile, except where we must keep limited records by law (see What we keep).
  • Deletion is permanent — your learners' progress and profiles cannot be recovered.

Option 1 — Delete in the app (recommended)

  1. Open the GoNerds app and sign in.
  2. Go to Settings → Account.
  3. Tap Delete Account (to remove everything) or open a learner profile and tap Delete Profile (to remove just that profile).
  4. Confirm. We'll ask you to confirm because this can't be undone.

Account deletion is available from inside the app, as required by both the Apple App Store and Google Play.

Option 2 — Request deletion by email

If you can't access the app, email privacy@gonerds.in from the email address on your account, with the subject "Delete my account." Please include:

  • the email address (or sign‑in method) on the account;
  • whether you want to delete the whole account or a specific learner profile (and which one); and
  • if you are a parent/guardian requesting deletion of a child's data, a brief note of your relationship to the child.

To protect your data, we may take steps to verify your identity before we delete anything.

Option 3 — Parents & guardians

If you are a parent or guardian, you can delete a child's profile and personal data at any time using Option 1 or Option 2. This is part of your rights described in our Parental Consent Notice and Privacy Policy. Withdrawing consent or deleting data may mean the child can no longer use some or all of the Service.

What gets deleted

When you delete an account or profile, we delete the personal data associated with it, including:

  • your account details (email, name, sign‑in identifiers);
  • learner/child profile details (nickname, avatar, age band, learning track); and
  • learning progress and saved preferences for the deleted profile(s).

What we keep {#what-we-keep}

We may retain a limited amount of data where we are legally required or permitted to, for example:

  • records we must keep under applicable law (such as tax or legal‑dispute records);
  • security and abuse‑prevention logs, for a limited period; and
  • de‑identified/aggregated data that no longer identifies anyone.

Residual copies in encrypted backups are overwritten on our normal backup cycle. Full details and timeframes are in our Data Retention Policy.

How long it takes

  • We action verified deletion requests without undue delay and within 90 days.
  • Backup copies are overwritten within our backup rotation (about 30 days).

What happens after deletion

  • You and your learners will lose access to the Service and to all saved progress.
  • The data cannot be recovered. To use GoNerds again, you'll need to create a new account.

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